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Karnataka launches India's first digital grievance redressal system for gig workers
The Karnataka government has operationalised a dedicated digital grievance redressal mechanism for platform-based gig workers. The system, developed by the Karnataka Platform-based Gig Workers’ Board with the Department of e-Governance, uses the IPGRS portal to receive grievances about pay, working conditions, and platform-specific disputes. It creates a formal bridge between gig workers and the technology aggregators they serve, aiming to improve transparency and provide legal recourse.
Why It Matters
It provides a formal dispute-resolution channel for a rapidly growing, previously under-regulated workforce, potentially increasing accountability for platforms and clarity for workers.
Timeline
1 Event
Karnataka launches India's first digital grievance redressal system for gig workers
May 1, 2026
On May 1, 2026, the Karnataka government officially operationalised a specialised grievance redressal mechanism for platform-based gig workers. The system was developed by the Karnataka Platform-based Gig Workers’ Board in collaboration with the Department of e-Governance and will be accessible through the Integrated Public Grievance Redressal System (IPGRS) portal. Gig workers can lodge grievances related to pay, working conditions, and platform-specific disputes, creating a formal link between gig workers and the technology aggregators they serve. The initiative is expected to bring transparency and legal recourse to a workforce that has previously operated without a formal dispute-resolution framework.